Service Agreement

Our full-service lawn care programs (Complete, Ultimate, and Premier) require a 12-month service agreement. This ensures your lawn receives consistent care throughout the year for optimal results. One-time services such as sod installation, mulch installation, and landscaping projects do not require contracts.

Billing & Payment

We offer convenient monthly billing for all lawn care programs. Payment is due upon receipt of invoice. We accept:

Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
ACH/Bank Transfer
Check

For your convenience, we offer automatic payment options. A late fee may apply to invoices not paid within 30 days.

Scheduling & Weather

We service lawns Monday through Friday, with your lawn assigned to a specific day each week. If weather prevents us from completing your service, we will reschedule within 24-48 hours. We do not provide refunds or credits for weather delays as we make up missed services promptly.

Cancellation Policy

We understand circumstances change. If you need to cancel your service agreement before the 12-month term is complete, please provide 30 days written notice. An early termination fee may apply to cover service costs already incurred.

Access Requirements

Please ensure our crew can access your property on your service day. Gates should be unlocked and pets should be secured. If we cannot access your property after two attempts, the service will be marked as complete for that visit. Please notify us of any access changes or gate codes.

Service Guarantee

We stand behind our work. If you're not satisfied with any service, please contact us within 48 hours and we'll make it right. We cannot guarantee results that depend on factors outside our control, such as weather conditions, soil quality, or customer watering practices.

Property Responsibility

While we take every precaution to avoid damage, we are not responsible for:

Underground utilities, sprinkler heads, or invisible fences not properly marked
Pre-existing lawn conditions or disease
Damage from improper customer watering
Items left in the lawn or landscape areas

Changes to Policies

We reserve the right to update these policies as needed. Current customers will be notified of any material changes that affect their service.

Our Policies